PRIVACY NOTICE FOR INSURANCE QUOTING EXPERIENCES AVAILABLE THROUGH CHATGPT
Last Updated: September 1, 2026
This Privacy Notice explains how Bolt Solutions Inc. and its affiliates handle personal information when you use an insurance quoting experience available through ChatGPT and powered by bolt technology.
1. Scope and Who We Are
This Privacy Notice explains how Bolt Solutions Inc., together with its affiliates (“bolt,” “we,” “our,” or “us”), collects, uses, discloses, and retains personal information when individuals use insurance quoting experiences made available through ChatGPT and powered by bolt technology (the “App”).
The App may be presented under the brand of one of bolt’s business partners. However, Bolt Solutions Inc. and its affiliates provide the technology powering the App and collect, store, use, and transmit information submitted through the App as described in this Privacy Notice. The business partner whose brand appears in the experience remains responsible for its own privacy practices outside the App. Participating insurance carriers, agencies, licensed producers, and distribution partners may also independently process information they receive under their own privacy notices.
This Privacy Notice applies only to information processed by bolt through the App. It does not apply to OpenAI’s operation of ChatGPT, including your ChatGPT account, conversation history, account settings, or OpenAI’s independent processing practices; a business partner’s website, products, or services outside the App; insurance carrier websites, products, or services; or other bolt websites, products, or services.
OpenAI and bolt independently determine their respective processing practices. OpenAI’s processing of information in your ChatGPT conversations is governed by the terms and privacy practices applicable to your relationship with OpenAI.
2. Important Information About the Quoting Experience
- The App is designed to provide indicative home and auto insurance quotes and related quote information.
- Information you provide through the App is collected and processed by bolt and may be transmitted to participating insurance carriers and licensed insurance partners for quoting and related follow-up.
- Quote results and related App responses are returned to ChatGPT for display.
- Quotes are indicative and non-binding. No insurance coverage is bound through the App. Final eligibility, pricing, underwriting, coverage, and policy-issuance decisions are made by the applicable insurance carrier or licensed insurance professional.
- You should provide only the information requested by the App and should not submit unnecessary sensitive personal information through the chat experience.
3. Personal Information We Collect
Information You Provide Through the App
Depending on the quote experience and information requested, the App may ask you to provide:
- full name;
- email address;
- telephone number;
- physical or property address;
- age;
- home characteristics, including property address, year built, and square footage;
- vehicle characteristics, including make, model, year, and trim;
- responses concerning optional home and auto quote bundling; and
- consent and communication-preference responses.
The App may use information you provide to initiate third-party prefill processes that retrieve quote-related information, such as property characteristics. This information is used to support the quote process and is not collected by the App to create an unrelated customer profile.
Information Collected Automatically
When you use the App, bolt may collect limited technical and operational information necessary to operate, secure, and troubleshoot the App, including:
- session identifiers;
- tool invocation and usage information;
- timestamps;
- error logs; and
- performance and diagnostic information.
Information the App Is Not Designed to Collect
The App is not designed to collect or process:
- Social Security numbers;
- driver’s license numbers;
- vehicle identification numbers;
- driving or motor-vehicle histories;
- insurance claims histories;
- credit information or credit-based insurance scores;
- payment card or bank-account information;
- health or medical information;
- precise device geolocation; or
- personal information obtained from lead-generation companies or data brokers for the purpose of creating or expanding a customer profile.
Users should not provide Social Security numbers, driver’s license numbers, payment information, health information, or other sensitive personal information through the App. If you provide information that the App did not request, that information may nevertheless be included in an App request and processed as part of the conversation flow.
Information the App Does Not Intentionally Request From ChatGPT
The App’s tool fields are not designed to request:
- your broader ChatGPT conversation history;
- your OpenAI account credentials;
- your OpenAI payment information;
- ChatGPT memories or custom instructions; or
- information outside the categories described in this Privacy Notice.
The App processes information included in App requests that is necessary to respond to the user’s request and operate the quoting experience.
4. How We Use Personal Information
bolt uses personal information collected through the App to:
- generate and return indicative home or auto insurance quotes;
- submit information to participating insurance carriers for quote eligibility and pricing;
- initiate and support quote-related prefill processes;
- facilitate optional home and auto quote bundling;
- maintain and restore quoting sessions;
- display quote results and related information in ChatGPT;
- connect you with insurance carriers, licensed agencies, producers, and distribution partners;
- respond to inquiries and facilitate quote-related follow-up;
- document consent and communication preferences;
- operate, secure, troubleshoot, and improve the reliability of the App;
- prevent fraud, misuse, and security incidents;
- comply with legal and regulatory obligations; and
- establish, exercise, or defend legal claims.
bolt does not sell personal information collected through the App or use it for cross-context behavioral advertising or targeted advertising.
5. Artificial Intelligence Model Training
Personal information submitted to or generated by the App is not used by bolt to train, fine-tune, improve, test, evaluate, or develop artificial intelligence or machine-learning models. Information submitted through the App is used only for the purposes described in this Privacy Notice.
6. Who Receives App Information
Depending on the quote requested and the choices you make, bolt may disclose App information to:
- bolt affiliates, which support operation, security, compliance, customer service, and administration of the App;
- participating insurance carriers, which use quote information to evaluate eligibility, calculate pricing, and return quote results;
- licensed insurance agencies, producers, and distribution partners, which may assist with quote follow-up, applications, or placement of insurance coverage;
- data and prefill providers, which may use information submitted through the App to retrieve quote-related property or vehicle information;
- service providers and contractors, which support cloud hosting, infrastructure, data storage, application operation, security, logging, diagnostics, and technical support;
- OpenAI, to the extent quote outputs and related App responses are returned to ChatGPT for display;
- legal and regulatory authorities, when disclosure is required or permitted by law; and
- other parties at your direction or with your consent.
Service providers and contractors may process personal information only for the services they provide to bolt and subject to applicable contractual restrictions. Insurance carriers, agencies, OpenAI, and other independent recipients process information under their own terms and privacy practices.
7. Information Returned to ChatGPT
After quote information is processed, the App returns a structured response to ChatGPT for display. That response may include:
- indicative quote amounts;
- insurance carrier names;
- coverage summaries;
- quote or transaction identifiers;
- quote availability information; and
- information needed to explain or continue the quote.
The structured quote response is not designed to return your telephone number, email address, Social Security number, driver’s license number, financial account information, payment information, or full street address.
Once an App response is returned to ChatGPT, OpenAI may use, store, copy, display, or otherwise process that response under OpenAI’s terms and privacy practices. bolt does not control OpenAI’s independent retention practices or your ChatGPT account settings.
8. Data Retention
bolt retains App information only for as long as reasonably necessary to provide and support the quoting experience, facilitate quote-related follow-up, document consent and consumer instructions, maintain security and operational records, comply with insurance, consumer-protection, tax, evidentiary, and other legal obligations, resolve disputes, and establish or defend legal claims.
Retention periods vary by record type. Quote, consent, prefill, and transaction records may be retained for the period required by applicable insurance and recordkeeping obligations. Session, error, security, and diagnostic logs are generally retained for shorter operational periods unless they are needed for security, fraud prevention, an investigation, a legal hold, or another legal requirement. When information is no longer required, bolt deletes, anonymizes, aggregates, or securely disposes of it in accordance with its retention practices.
Information retained independently by OpenAI, an insurance carrier, agency, prefill provider, or another recipient is governed by that recipient’s retention practices.
9. Your Privacy Choices and Rights
You may choose not to provide information requested by the App. If you do not provide information required for a quote, the App may be unable to generate or return quote results.
Subject to applicable law and applicable exemptions, you may have the right to:
- confirm whether bolt processes your personal information and access it;
- correct inaccurate personal information;
- request deletion of personal information;
- obtain a portable copy of personal information;
- withdraw consent where processing is based on consent;
- appeal certain decisions concerning a privacy request; and
- receive nondiscriminatory treatment for exercising privacy rights.
To submit a request, use bolt’s Data Subject Request Portal or email privacy@boltinc.com. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of the agent’s authority and, where permitted, your identity.
You may withdraw or change optional communication preferences using the method provided in the relevant communication. Requests concerning information maintained independently by OpenAI, an insurance carrier, agency, prefill provider, or another recipient must be directed to that organization.
10. Security
bolt maintains reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. No method of transmission, storage, or security is completely secure, and bolt cannot guarantee absolute security.
11. Children’s Privacy
The App is intended for adults seeking insurance products and services and is not directed to children under 13 or the applicable age of digital consent. bolt does not knowingly use the App to collect personal information from a child under that age. If you believe a child has provided personal information through the App, contact privacy@boltinc.com so that bolt can review and take appropriate action.
12. Changes to This Privacy Notice
bolt may update this Privacy Notice to reflect changes in law, technology, the App, or bolt’s information practices. The “Last Updated” date identifies the most recent revision. bolt will provide additional notice or obtain consent for material changes where required by law.
13. Contact Us
For questions, concerns, complaints, or privacy requests concerning information maintained by bolt, contact:
Bolt Solutions Inc.
Privacy Office
Email: privacy@boltinc.com
Data Subject Request Portal: https://privacyportal-de.onetrust.com/webform/644d2a38-e3d6-43db-99be-9b758a433b86/64d8a391-f017-4626-bc66-17101e4eeb49
If you have a disability and need this Privacy Notice or the privacy-request process in an alternative format, contact privacy@boltinc.com.